Frequently Asked Questions

  • Why Illuminous ?

    Illuminous helps the organization to cut down working hours of the staff and increases their efficiency, therefore the staff can use that time for other important academic works and welfare of students and supporting management. Also with Illuminous 80% of expense of the organization on stationary is reduced. Thus, we guarantee that Illuminous's cost is recovered within the first 6 months of implementation in the organization.

  • How Illuminous is implemented in our organization ?

    As soon as we receive the purchase order for product our Illuminous Support team starts collecting the basic data needed from the college to initiate the work. Once the raw data is gathered within 4 days the team of engineers installs and deploys the solution in the campus.
    Hardware, Networking & Data entry work is the responsibility of the organization purchasing Illuminous. Immediately after this the training team starts conducting training sessions for the staff members or each department respective to their modules. Data entry & migration Support is provided to clients on request.
    Please go through Illuminous presentation for more details on this.

  • How will we get support from Kreyon Systems after installation ?

    Kreyon System's support Cell and engineers are available on all working days during office hours online, on IMs & emails. On phone the Support engineers are available 24 x 7 x 365.
    Any kind of bug or error or problem in the Illuminous will be attended within 2 days and solved as soon as possible according to the nature of problem.

  • Is this a ready to use product or the company will develop it for us ?

    Illuminous is ready to use, fully functional automated system for College Management that covers more modules than any other solution available in the Indian Market in this sector.
    This ready to use product can be purchased & installed with multiple sessions of staff training within 2 weeks.

  • What will happen when the technology on which this solution is made gets outdated?

    Illuminous is developed on latest Microsoft Technologies. Given the stature of Microsoft this is an unlikely event.
    Kreyon Systems releses new versions of Illuminous every quarter & the updates are provided to all existing clients as & when they are available.

  • Can we export the reports into word, excel or pdf formats?

    Yes, with Illuminous users can export the data not only to word, excel or pdf but also to 9 additional supported formats, Including HTML. This gives you the flexibility to generate reports via Illuminous, save them as HTML files & directly upload these HTML files to your website to put the Reports online.

  • How secure is the data of the organization in illuminous ?

    We have followed best practices & Industry oriented security measures when developing Illuminous. All sensetive data is twice encrypted before saving into the database.

  • What about staff training?

    Illuminous team will provide staff training in multiple phases. This ensures that the users are given enough time to understand the required modules in detail & then undergo next phases of training sessions.
    To support offline training, Illuminous comes with state of the art User Manual & Training Videos. When in doubt, these videos work just great to point your users in right direction & get them going.

  • How long can we expect service support for Illuminous?

    Life Long

  • How flexible is Illuminous?

    Illuminous is based on some pre-configured permissions. The Administrators at your end can create Users, Roles Assign users to various roles & then assign a certain set of permissions to them. Having this provides a ultra flexible system where you get to decide who does what & how?
    Please refer to our online training videos for more on this.

  • Can the program work as per our desire?

    Illuminous has been developed keeping the norms of AICTE in mind. Yet, we will help you modifying the modules to suit your specific needs.

  • What will be the AMC period & Charges?

    Please refer to the various price options available for Illuminous on our pricing section.

  • Can we manage multiple Colleges in a single ERP?

    Please refer to the various price options available for Illuminous on our pricing section.

  • Last & probably a big question, I understand Illuminous does save money, but can it help us generate money too?

    Yes, Why Not. Consider deploying our advertisement module inbuilt within Illuminous. You configure Ads for your clients, Book Vendors, MBA Classes in your town etc.
    Configure Ads with ustom messages & images for your clients with few clicks & run them as long as you get paid by your clients.
    With Illuminous, the advertisement module will be your property whatever you earn is only yours 100%. :) What more Kreyon Systems does not charge a single penny extra for this Advertisement module & its complete free with Illuminous.