The dominance & reliance of IT enabled services has increased considerably with COVID. The IT enabled services facilitate remote work services, covering a wide range of operations leveraging information technology for improving business functions and efficiency of an organisation.The IT enabled services include call center services, chat, customer support, medical transcription, accounting, billing, medical coding, back office, virtual bookkeeping, content marketing, payroll management, supply chain and logistics, HR services, online marketing & sales management etc.

In short, almost every business function is now possible with IT enabled services. The adoption of cloud, smartphones and ever improving internet connectivity has proven to be a great accelerator for the web based business services.

Information technology is playing a more prominent role in shaping businesses with improved quality of services, maintaining continuity & building new business models to tackle ongoing pandemic. Here’s a look at some of the opportunities for businesses in the post COVID world:

1. Interactive Customer Interactions:

Customer interactions are a great opportunity for brand building. Many top brands excel at it and IT enabled services facilitate effective customer interactions. Take for e.g. the customer support activities can be provided using integrated help desk systems. Customers can ask questions, raise tickets and interact with support teams with integrated platforms. For e.g. financial accounting systems with support teams for help.

With traditional support infrastructure moving online, there is a growing opportunity for companies to provide online infrastructure services for customer service and support. The services for implementing marketing, support & sales for customers.

IT companies are providing end to end customer support infrastructure for their clients to interact with their own customers using help desk systems, marketing tools and customised CRM for sales management.

2. System Integrator & Data Services

The system integrator aggregates the various systems and allows an organisation to function using real time data. The integrator works across different software products and systems to build a real time integrated view of the data across the organisation.

Many organisations prefer using different systems that are best of the breed solutions. The system integrator services integrate these usings APIs, connectors and tools for data & functional integration. Apart from data integration, companies can build their customised workflow for manufacturing, material management, finance, accounting, HR and business management services.

3. Virtual Bookkeeping

The virtual bookkeeping helps an organisation maintain its up to date accounts. Financial management and bookkeeping is an integral part of business. The IT enabled services help an organisation leverage third party accounting and financial expertise. It helps them prepare their account books, use the latest accounting software and manage compliance with ease.

These services allow an organization to focus on the core aspects of their business, while the IT partner provides both software and managed services for accounting and finance. Companies are no longer interested in just using third party softwares, but they need accounting services and data management too.

4. Electronic Distribution Platforms

While companies are looking at online channels for reaching their customers, there is a growing need for electronic distribution platforms for their products & services. These distribution platforms can do the GPS mapping, track delivery status of the products & customer payment status etc.

The IT enabled services can be used by businesses for distribution of their products and services. The distribution platforms provide all procure to pay services for the businesses to sell their products and services to their customers.

5. Cloud Security

As companies leverage online tools, web services and remote working, security remains a serious concern. Organisations are looking at service providers who can provide end to end cloud security options & manage their virtual infrastructure. For e.g. a service provider who can create, manage and maintain access to company resources and data.

The cloud security and virtual infrastructure management services include defining company policies, technologies, application services, controls, data access, & services management. Organisations can manage their intellectual property, data, & services using cloud security solutions.

6. Data Backup & Recovery Services

As organisations work remotely and allow employee access from anywhere, any device and anytime, there are cloud endpoints that could be vulnerable.

There could be employees & users who update, upgrade application software and create situations for accidental damage of data. There is a possibility of an intrusion, virus attack, deletion of files, inaccessible logical volumes of data, physical damages to storage devices etc.

IT enabled services can provide data back-up & recovery services for companies. These services can help companies take required mitigation steps to avoid loss of application data and prevent data loss proactively. The data recovery services to retrieve lost or damaged data using software techniques.

7. Recruitment Management & Virtual Onboarding

Recruiting for traditional businesses has transformed quite a bit. Candidates prefer options for virtual onboarding and recruitment today. Companies that specialise in building HR products and services are providing recruitment solutions to tap into the online talent pool.

Businesses can use these recruitment management software for shortlisting, assessing and rolling out offers to their employees. The recruitment management software includes services like employee verification, document management, and virtual onboarding checks etc. The employee shifts, team details, project, task allotment and all joining formalities can be done using the recruitment & virtual onboarding software services.

8. Virtual learning & Knowledge Services

Stanford Professor, Nicholas Bloom’s research had shown that work from home led to a performance increase of 13% and lower attrition. The remote working culture is here to stay and organisations need to find the best ways to continuously reskill their employees too.

The IT enabled services can provide virtual learning and knowledge services for employees. The IT companies can provide the complete HR tools and platforms to facilitate learning and knowledge management for employees.

These companies can leverage the HR tools for creating their own specialised training material for their employees. Say, the employees would only be eligible for certain projects after completion of certain training modules. IT companies can provide a complete knowledge management system to train new workforce, structure learning modules, employee performance and skill gap levels for their teams. For e.g. a new employee wouldn’t be allotted projects before completion of mandatory project management training.

Kreyon Systems is an IT enabled services partner for digital document, enterprise content management, finance and accounts, data research and analytics. If you need any assistance in implementation services or have questions, please get in touch with us.

The post 8 Business Opportunities for IT Enabled Services in the Post COVID World appeared first on Kreyon Systems | Blog | Software Company | Software Development | Software Design.

Software & technology are changing the way people lead their day to day lives. The world is driven more and more by software and technology than ever before. Running a business involves serious amounts of time and complexity. Companies and entrepreneurs are always looking at tools and technologies to simplify their day to day tasks.

Software products, automation and use of technology can help companies to organise their operations better. The companies that are able to leverage automation for repeated tasks are eventually able to utilise their resources much better for building a better business. Here we look at how software and technology can help businesses and entrepreneurs:

1. Productivity :

What you produce in the time spent at office, defines how productive you are. If most of your time is spent in repeated or time consuming tasks, you may have very little to show for your work.

Entrepreneurs thrive in productivity and results. Every business needs to figure out the best way to grow and expand their operations. The automation of key activities, tracking tasks and staff time can be very helpful in measuring productivity.

Companies can use simple software products for tracking tasks, projects and daily communication for improving productivity & improved business results.

2. Marketing :

No one likes interruption. Technology and software are great to understand the behaviour of the users, their context, needs and wants. The software tools can help to understand the user analytics through apps or software.

Software apps can help to track the user activities, their interests and other demographics. This data is very useful in designing tailored campaigns on FB, Twitter, email, other social media etc. for targeted user base. It results in more traction for brands.

3. Contracts & Proposals :

Sending proposals to clients and negotiating and signing contracts can be time consuming. Using automation tools for sending proposals, signing contracts and following up can save a lot of time. Companies that use technology for proposals and contracts also establish trust and transparency with their clients.

4. Customer Service :

With Software and technology, connecting with customers has become easy. The customers prefer to communicate with companies at their convenience. Companies are using social media channels to connect and service their customers. The use of chatbots and online help desk tools is also widely adopted by companies.

These days companies are also creating custom software products to engage with their clients. For e.g. a wealth management company recently built a digital platform for scheduling appointments, organising seminars and even selling their services to subscribed members.

5. Collaboration and Learning :

Technology makes collaboration easier. Teams working in the same office and across geographies can use cloud based software for shared learning and work. The virtual world makes collaboration, learning and working together possible for teams in different locations.

Continual expansion of  knowledge, trainings and onboarding of new employees can be done effectively using cloud based software. The sharing of files, data and work can be effectively managed using online collaboration tools.

6. Better Business Process Management

The use of chatbots for handling customer service issues, ordering items, and even hiring in organisations exemplifies need for technology. It reduces human efforts, automates repeated and redundant leaving room for humans to be involved in more creative tasks. The risk management and efficiency is also improved using business process software.

The use of business process management helps companies to manage their operations easily, minimises risk, and helps in seamless expansion across locations.

7. Resource Management :

Technology has brought drastic changes in the way teams and resources are utilised. Whether it is the assets, human capital or operations, effective and efficient utilisation of these can make a business successful. Software products are able to track the resource utilisation. For e.g. assets utilisation in an organisation, optimised inventory for producing products/services for clients and manufacturing operations etc.

The IoT based sensor based systems are changing resource management and radically restructuring the workplace too. Companies can use their capital effectively when their resources are well utilised, leading to growth and sustainability.

Conclusion :

Software and technology are reorienting how industries operate. Many studies have shown the impact of digitisation on businesses. The companies that are adopting technology are able to transform, perform and grow compared to their peers who are lagging behind.

The post 7 Ways Software & Technology is Helping Entrepreneurs appeared first on Kreyon Systems | Blog | Software Company | Software Development | Software Design.

Successful companies never give up their pursuit of excellence, infact they try harder every time they fail. These companies defy all odds and obstacles to create a future of their imagination. They hate things the status quo and are always striving to make things better. Without them this world would be a monotonous place, they are the torch bearers of innovation and progress. These companies have been able to instrument positive transformation in the world with their strong purpose and relentless efforts. A look at some of the secrets of the successful companies and what you can learn from them:

1. Be prepared for the Struggle.

“It’s not about money or connections, it’s the willingness to outwork and outlearn everyone when it comes to your work.” Mark Cuban

2. Figure out the most important thing & give utmost attention to it.

“The question I ask myself like almost every day is, ‘Am I doing the most important thing I could be doing?” Mark Zuckerberg           

3. Doing something amazing requires persistence, learning and honing your skills every day until you deliver your masterpiece.

“Continuous learning is the minimum requirement for success in any field.” Dennis Waitley

4. Things change fast. What works today will not work tomorrow. Humility helps you to see things that arrogance can miss.

”Don’t be cocky. Don’t be flashy. There’s always someone better than you.” Tony Hsieh

5. Your whole hearted efforts can create a whole new World. Success can come from unexpected quarters. Don’t hold back. Give it your best.

“It’s not about a website, an app, a system, or screens — it’s about building a mission — creating a whole new world — this is only possible if you are living the product.” Brian Chesky

6. Why? The most important question and one that connects you deeply to the purpose of your work.

“Alibaba is not just a job. It’s a dream. It’s a cause. Let the Wall Street investors curse us if they want.” Jack Ma

7. Mediocrity doesn’t work. Don’t settle for anything less than the most amazing experience that you can offer your customers.

Don’t think what’s the cheapest way to do it or what’s the fastest way to do it.

Think ‘what’s the most amazing way to do it?’ Richard Branson

8. You have limited time to build things, fail fast and eventually find your way to success.

“The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow.” Rupert Murdoch

9. Great things require persistence, patience & consistent efforts.

“Energy and persistence conquer all things.” Benjamin Franklin

10. Be positive and say yes to the opportunities around you. You will amaze yourself with what you can create & how things can shape into something truly incredible and unbelievable. The universe owes to the one who gives it his best.

“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.” Steve Jobs

Kreyon Systems is an IT company with deep expertise in ERP solutions. We take great pride in building business software that solves pain points for our clients. If you have any question or need assistance, please reach out to us.

The post The Secrets of Successful Companies and What You Can Learn From Them appeared first on Kreyon Systems | Blog | Software Company | Software Development | Software Design.