Only 13% executives are satisfied with the performance of their field service operations, as per a study conducted by IDC. 54% of them admitted suffering from poorly designed business process services. The biggest challenge for businesses is not competitors but their own inefficiencies. With the growing competition from unknown corners, the organisations are looking at different avenues to refine and improve their services. Field Service Automation is an area where companies are looking to improve co-ordination of their sales, service information with realtime communication. The field service team typically uses a mobile device, or a handheld system to capture data from the client side, the data is then sent to the centralised system realtime.